I just wanted to take a moment to send you a quick note to express our appreciation for the very high level of customer service we received with your company Dallas Aquarium Experts when ordering our new aquarium, stand and canopy. We live in a rural area on the East Coast and we wanted a higher quality of aquarium and stand than we could find in our area. The selection of stands and finishes you offer is fantastic and we were able to get exactly what we wanted. We are very appreciative of the advice and assistance you provided to pull everything together. You made this a totally enjoyable and easy process.
Aquariums Shipped via Freight
We are used to having large orders shipped to our farm and as usual the shipping company called to let us know when our shipment had arrived at the local distribution center and we set up a delivery date with a window of time for arrival. Everything arrived just fine and we were ready with an extra hand to help unpack can carry everything into the house. The whole shipping process for us was basically the same as when ordering a large appliance and setting up home delivery, except that we were responsible to open the crates and carry into the house ourselves.
Expert Aquarium Advice
Lastly, we have never had an aquarium with a canopy before and had not planned on ordering one this time, but Morgan was right, the canopy did provide a fantastic finished look to our new set up. I’m so happy with how everything looks and we have received many compliments on the beauty of this aquarium during global video conferences (the aquarium sits in my home office).
Thank you again, Morgan, for all your help and advice.
Purchasing an aquarium online is more complicated than going to the store and buying an aquarium. The best way to get started is to pick the phone and call Dallas Aquarium Expert at (469)450-3900.
At Dallas Aquarium Experts we are experiencing an increase in requests for information about shipping custom glass aquariums, furniture grade aquarium stands and aquarium canopies to areas outside of our local service area. The sales process remains the same. The biggest difference is that the aquarium, stand and canopy is delivered via freight through a third-party carrier.
Classic Stand and Canopy
Custom Aquarium Purchase Process
Initially the process is the same. We have conversations with prospective clients and owner Morgan O’Neal. During these initial conversations we determine our clients wants, needs, and budget. We then make our recommendations that will ensure our client’s aquariums are set up for long term success. Once we have determined everything from aquarium size to the stand style stain color, we then are able to request a crate and freight estimates from the manufacturers and 3rd party shipping/carriers.
Custom Aquarium Crate with Pricing Example
When a brand-new custom aquarium set up leaves our manufacture and is being prepared for transit it is placed in a custom-built crate prior to going on to a box truck and sent out for delivery. Here is an example of a client’s crating and freight costs. This aquarium set up is a 90-gallon tank a with stand and canopy. This 90-gallon aquarium which is 48.5 inches in length. The aquarium stand is a 36-inch tall Elegance Stand with matching Elegance Canopy 12 inches in height. The cost of a custom crate in this example is $170.00. The dimensions are important because the larger the items being shipped the more materials needed to build the shipping crate.
Custom Aquarium Freight with Pricing Example
In this example, the aquarium set-up is leaving Planet Aquariums located in Arlington, Texas and headed to Mebane, a small town with a population of 15,000 in North Carolina. The freight cost was $250. Freight charges can vary greatly depending on location. Fuel costs and shipper volumes are variables that effect pricing daily. We have no profit margin on crating and freight fees those costs are passed along to our clients.
What’s the Cost to have an Aquarium shipped to me?
At the time this article was written in September 2020 the current production time is 4 to 5 weeks. Once aquarium craftsman has completed your project and everything has passed our quality control our inspections, it is ready to be shipped. Transit time varies by local, in this example it added an additional 5 business days.
What should I expect when my new custom aquarium arrives for delivery?
Your crated aquarium set up arrives on a box truck. The driver will have a lift gate and the crate will be unloaded. Once the aquarium set up is off the truck, the driver is not responsible to help move the aquarium. You need to be there to accept the delivery and sign off on the Bill of Landing. This is a critical part of the process and can be easily overlooked. The carrier is responsible for delivering the shipment to you without damage or loss. It is your responsibility to open the crate and check the aquarium inside and outside. If any damages are found, take clear photos of any damages to the aquarium and the crate. You must make note of all issues on the Bill of Landing before signing. If the aquarium glass is cracked or if the cabinetry has damages that cannot be fixed with touch up paint, you must refuse delivery and call Dallas Aquarium Expert immediately.
This project required a rental forklift to move the tank and stand into place upon arrival
Online Aquarium Sales and Aquarium Maintenance Services in DFW
One of the things that sets Dallas Aquarium Experts apart from other local fish stores is our online aquarium store or as some call it our virtual aquarium store which you can visit by clicking this link. How does that work you might ask?
It all starts with the initial phone call. When you call you will speak with Dallas Aquarium Expert’s owner Morgan O’Neal, where you’ll have a conversation about what you have in mind for your new aquarium. We compare the pros and cons of a freshwater aquarium compared to saltwater aquarium or maybe even a reef tank. Next, we discuss budgets of the initial aquarium set up purchase as well as price points of regularly scheduled aquarium maintenance service.
Selecting New Aquarium Online with The Aquarium Expert
The Dallas Aquarium Experts Online Aquarium Store has one of the largest online aquarium selections available. Typically, we will ask you visit out website at the same time and we will work through the selection process together. It’s all right there for you to see from the different sizes available to the prices. A quick note about pricing almost all aquarium products everything from glass aquarium tanks, stands, lighting, and filtration is price protected by the manufactures to create a level playing field for all. What this means to you is you won’t have worry about making sure you are getting the best price, because all the products should be pricing the same.
Next, we will design and price the everything needed to set up your new aquarium. We will walk you through designing your system and discuss pros, cons and price points of the components needed such as your aquarium’s lighting systems and your aquariums filtration systems. This might sound overwhelming; however, it really isn’t, remember you have an Aquarium Expert walking you through the process and an important distinction between the Dallas Aquarium Experts Online Store and every other website selling aquarium supplies. We only offer components and products we use and recommend for our aquarium service clients. We know what works the best and offers the best value. As an Aquarium Service Company our goal is to set your aquarium up for long term success.
Now that everything has been selected, you’ll pay for it via credit card. Once payment is received the tank, stand and canopy go into production. Currently the production time is 2-4 weeks. Once we have everything, we will schedule a day for installation, usually Wednesdays to deliver and install your new aquarium. Typically, the day after your aquarium is installed and up and running, we will bring out your initial group of fish.
Aquarium Maintenance Service
After your aquarium is up running, we will schedule your aquariums maintenance service. If it’s a freshwater aquarium then typically the aquarium will need to be serviced every 2 or 4 weeks, 4 weeks is the maximum amount of time between freshwater aquarium cleaning. Saltwater aquariums or Reef Tanks require aquarium maintenance weekly or once every two weeks, the maximum amount of time between marine aquarium services it 2 weeks. During aquarium service visits we will clean the aquarium, perform water changes, replace filter media designed to be replaced at each aquarium cleaning, perform water chemistry tests and restock food and any supplements needed. We can also bring out new fish to continue stocking your new aquarium.
Most people are spending more time in their home these days, with that comes the desire to improve one’s home and the environment. For some, now seems like the perfect time to add an aquarium. Aquariums are calming and soothing and who doesn’t want clam and soothing in times like these? A new saltwater aquarium provides entertainment and enjoyment for the everyone especially young children. However, now isn’t the time to go out shopping, going from one retailer to the other hoping they are open, hoping they have what you want, and hoping no one invades your personal space.
Our process is simple. We start by asking questions about what you have in mind for your new aquarium maybe a simple and easy freshwater aquarium or you have something more complex in mind like a saltwater aquarium or a reef tank. In addition, we will discuss your budget for the aquarium set up as well as the cost of maintaining your new aquarium. Next, we start looking at aquariums together on our online store, you can check it out by clicking here! It’s all there, the prices the sizes and all the options. It’s simple we both view our website at the same time and navigate through the process together adding, subtracting, and making changes until we have the aquarium set up that will best fit your needs and budget.
That sounds great, but can you be sure you are getting the best value if I’m not out going from store to store to find the lowest prices? Great question, the aquarium industry is relatively small with a small number of vendors and suppliers. Suppliers set the retail prices on almost everything, aquariums, stands, lighting and filtration systems. This way all retailers are getting a fair opportunity to sell their products, the main difference that sets successful businesses apart is customer service and overall knowledge of aquariums.
Dallas Aquarium Experts offer Outstanding Customer Service
These are the two things Dallas Aquarium Experts is known for, being Aquarium Experts and offering the highest level of customer service to our clients. Imagine you want an aquarium but not sure where to start. You call Dallas Aquarium Experts, where the owner who has over 40 years of experience in the aquarium industry walks you through the aquarium purchasing process. All from the comfort of your own home.
Aquarium Delivery and Installation
Once we have everything needed to install your aquarium a team of professional service technicians will deliver and set up your aquarium. Typically, our clients decide they want to use Dallas Aquarium Experts to provide the aquarium maintenance service for their new aquarium. We truly are the Dallas Aquarium Experts able to walk you through from the very beginning through providing your regularly scheduled aquarium maintenance service.
Dallas Aquarium Experts the Leader in Aquarium Services
The economy and business landscapes are changing for everyone. Being able to make your custom aquarium purchase online where you can see all your options and prices while having an aquarium expert guide you through the process is the future in the aquarium industry, we believe. If you are thinking about getting a new aquarium installed or simply want to use Dallas Aquarium Experts as your aquarium service company call us today!
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